FAQ

We offer a wide range of unit sizes - extra small, small, medium, large, and extra large! Some units are ground-level (which you can roll a dolly or cart directly into), some are "mezzanine" (above the ground units, accessibly with a rolling metal staircase), some are as small as a hallway closet and some are as big as your living room! Just answer a few quick questions and our team will recommend a perfect fit that matches your needs and budget. It's always best to see the units in person, you know your belongings best, and what they need. Book a free on-site tour anytime.

For health and safety, we don't allow: flammables or explosives, hazardous, noxious or toxic materials, liquids of any kind, and food/perishables or live animals. Further, any other materials or substances the storage of which would violate any law, ordinance, regulation, fire code, health code or governmental order.

Got a question about a specific item? Call, text or email any time and we can help clarify.

We have staff on-site 8am to 6pm every day (except stat holidays, during which we are closed). We assert the best times to move in are anywhere from 8am through 4pm (to account for any surprises). You can move in 7 days a week. Want to plan ahead? We allow paperwork and payment in advance to make move-in planning easy.

Government-issued photo ID, a credit card, and a secondary owner for the account (in case we can't reach you in emergencies). We have a one-time-only Administration Fee when you sign up. Once you sign the agreement, you'll get access right away and assigned a keypad entry/exit number.

Nope! Rentals are month-to-month, so you're in control. Stay as long as you need - just give us 14 days' notice (in writing) when it's time to go. Be sure to check for our special offers on select units; offers are updated every single week!

Yes, all of our indoor storage units are climate-controlled, which means consistent temperature and humidity year-round. Electronics, wood furniture, clothing, documents, photographs, instruments - anything you'd keep inside your home deserves the same protection in storage. Please note that our 24/7 Drive Up Storage Units are not climate-controlled but our interior units are.

A mezzanine (sometimes called a "sky locker" or "raised unit") is a unit that is on top of a ground-level unit. It is accessible using a metal rolling staircase, which locks in place, and you align it's top platform with the unit door or walkway for easy access. Our facility manager will show you how to use the rolling staircase on your first visit.

Storguard is perfect option for summer storage, actually. Students at UBC, SFU, BCIT, and across the Lower Mainland use Storguard every spring & summer to bridge the gap between move-out and move-back-in. Our month-to-month rentals mean you're never locked in longer than you need to be, our smallest units start from just a few square feet, and our staff will help you figure out exactly what size fits your stuff and your budget. Book ahead! Summer units go fast.

Absolutely we offer commercial business storage. From a small unit for overflow inventory to a large space for tools, equipment, or documents, Storguard works with businesses across Metro Vancouver who need flexible, accessible storage without the cost or commitment of a commercial lease. Our drive-in loading bays and freight elevators make moving product in and out fast and efficient - and month-to-month terms mean your storage scales with your business.

Yes, and we've helped hundreds of Vancouver families do exactly that. Whether you're staging your home for sale, waiting on possession dates, or in the middle of a renovation, we have units large enough to hold the contents of a full house. Our team will help you choose the right size, and our loading bays and complimentary dollies will make moving day far less stressful.

Yes - all locations, except our Yaletown facility, offer 24-hour drive-up storage containers for maximum convenience. These are ideal if you need frequent or after-hours access. Ask your location about availability when you call or book.

Great question! Each of our 5 locations has its own rich history (e.g., our Vancouver and Yaletown locations are registered Heritage Buildings!) and our Coquitlam facility near Maillardville was once the home of Toys R Us and Bed, Bath and Beyond; when Storguard acquired these buildings, we retained the acronyms "TRU" for Toys R Us and "BBB" for Bed, Bath and Beyond!

"TRU" is the former Toys R Us building
"BBB" is the former Bed, Bath and Beyond building

(oh, and "TRB" is the second floor (aka, level "B") of "TRU"!)

We recommend signing up for auto-billing using a credit card for stress-free, on-time payments. You can also pay online, by phone, or in person. Your move-in date is your monthly payment / anniversary date (i.e., if you move in on the 14th, your monthly payment date is the 14th - not the 1st of the month).

No late fees. No missed payments. No hassle. Auto-billing charges your credit card automatically each month so you can set it and forget it.

Your rent is due each month on the anniversary of your move-in date. Moved in on the 14th? Your rent's due on the 14th every month.

Yes! We regularly update our offers at all of our locations- check the current specials on our website 24 hours a day.

It depends on your unit: some Storguard sites offer 24/7 access with their Drive Up Storage Units, while all locations are open daily (with staff on-site) from 8:00AM to 6:00PM (closed on statutory holidays). Check with your location for specific access hours and options.

If available (after hours access is typically reserved for our Drive Up Storage Units located within our security gates), you'll use your personal gate access code to enter the facility. Forgot your code? No worries - contact the office during business hours and we'll get you sorted. Your code should also be visible in your online account once you log in.

Yes. All Storguard locations offer on-site parking and loading bays to make moving in and out as smooth as possible. Our Yaletown location has designated loading bays at the rear alley off Smithe Street. Our Vancouver Terminal Avenue location shares a lot with Shine Auto Wash, with plenty of room to manoeuvre. Our Burnaby and Coquitlam locations also sit next to our sister company, Shine Autowash - handy if you want to clean out the vehicle while you're there!

All tenants are enrolled in our Storguard Protection Plan (covers storage-specific risks) part of our Confidence Program. Storguard will provide compensation of up to $5,000 per customer in the event of loss due to theft or vandalism, subject to the terms and conditions of the policy. We have also introduced new or upgraded keypad entry at all our facilities along with building additional security and aesthetic upgrades.

You bet. Boxes, tape, locks, bubble wrap - we've got it all. Using our uniform-sized boxes also helps maximize your storage space. You can purchase boxes one by one or as a bundle.

Yes! We offer complimentary handcarts to help make moving in and out a breeze. These flat-deck carts must stay in the building, however, please do not take them out to the parking lot - use our loading bays for easy loading and unloading (all of our facilities have them!)

Absolutely. Need more room? Less room? No problem - just ask. Transfers must happen on the same day to avoid double billing. A $25 transfer fee applies to set up the new lease agreement and process the changes in our system.

Just follow these three simple steps: 1) Give 14 days' written notice (by email or in person), 2) Remove all your items and sweep out the unit, 3) Check out at the office so we can officially close your account. Pro tip: take a photo of your unit (with the unit # visible) to confirm it has been cleaned and swept out; this saves you the trip back and forth with management to confirm it's status.

Because you're not a number to us - you're a neighbour. Storguard is proudly Canadian owned and operated; each location was selected for their neighbourhood - specifically for their safe areas, bright lighting options, and accessibility. We noticed many storage facilities are located in difficult to access and dark corners of the city, we want our guests to feel safe and secure morning, noon, and night. At every Storguard location, you'll get clean bright spaces in a safe city block. We're managed 100% locally, no call centres, no runaround. Just storage done right.

We have five locations across Metro Vancouver - in Yaletown (downtown Vancouver), Vancouver (on Terminal Avenue, near Science World), Burnaby (near Metrotown Mall), Richmond (near the Vancouver Airport), and Coquitlam (next to IKEA). Whether you're moving in the West End, running a business in Burnaby, or heading off to school near SFU or BCIT, there's a Storguard close by. Check our locations page to find the one that works best for you - each location page features a map showing you exactly where they're located (and our home page features one big map showing them all at once).

Our Vancouver and Yaletown locations are housed in two of the city's most storied heritage buildings.

The Terminal Avenue location occupies the former Canada Packers building - a 1937 landmark on the Vancouver Heritage Register. We honour the history with genuine historical photographs mounted throughout our facility, painted murals dedicated to the era, and created a 10 foot tall "C.P." fixture on the top of our building during renovations. Come by any time and have a look!

The Yaletown location at 864 Cambie Street has been used for storage continuously since the neighbourhood was the commercial heart of western Canada.

Our Burnaby, Richmond, and Coquitlam locations are purpose-built and fully modern. All five facilities are clean, well-lit, and maintained to a standard we'd want for our own belongings.

Storguard Coquitlam is one of British Columbia's largest self-storage facilities by site size, spanning over 5 acres across three buildings with more than 2,100 storage units - and together with sister business Shine Autowash, the combined property occupies nearly 8 acres along Lougheed Highway, making it one of the largest contiguous self-storage developments in the Lower Mainland. Located at 1101 Woolridge Street, just east of Maillardville in Coquitlam, the facility offers more than 300 drive-up units alongside a full range of indoor climate-controlled storage, from compact lockers to oversized units that can hold the contents of an entire home or commercial inventory.

While larger multi-storey self-storage buildings exist elsewhere in Canada, very few facilities anywhere in BC's Lower Mainland match Storguard Coquitlam's combination of acreage, unit count, and drive-up convenience on a single site.

Shine Autowash is our sister company, the best car wash in The Lower Mainland; with facilities sharing the same lots as our Vancouver location on Terminal Avenue (near Science World), our Burnaby location on Gilley Avenue (near Metrotown Mall), and our Coquitlam location on Woolridge Street (near IKEA).

Our Richmond and Yaletown locations do not have Shine Autowash facilities (at this time).